FAQs

What is propane?

Propane, also known as liquified petroleum gas, is a byproduct of natural gas processing and oil refining. Propane originates as gas, and is then compressed and stored as a liquid within propane tanks. These tanks are most commonly used to power space and water heaters, kitchen appliances like ranges, outdoor grills, and fuel for machinery and equipment. Propane is an approved clean fuel, according to the 1990 Clean Air Act.

Is propane safe?

Propane is a safe source of energy if you properly maintain your tank, home, and property. Check your propane gauge regularly,  always ask a professional to service your tank, and call 318-255-5395 in case of an emergency. For more propane safety tips, view our Safety page

Which propane refill pricing plan should I sign up for?

View our billing page for more information about delivery and pricing options. Note that sign-up eligibility for some annual programs is limited to certain months of the year, so act fast! 

How do I read my propane tank gauge? 

Your propane tank gauge is located under the tank hood. Check the amount of propane in your tank by looking at the gauge’s needle, which will point to a percentage amount of propane left in your tank. If the needle is at 30, that means that your tank is 30% full, in which case you should request a refill. 

What's the difference between a Fireplace and an Insert? 

There are two main differences between a traditional fireplace and a fireplace insert: airflow characteristics and efficiency. Traditional fireplaces contain an open firebox which releases air through the chimney when the fireplace is not in use, ultimately reducing your home heating efficiency. A fireplace insert, on the other hand, is an oven placed inside a fireplace’s firebox that encloses air, ultimately increasing your home heating efficiency. 

Should I install an aboveground or underground tank?

Underground tank offer one key advantage over aboveground tanks, and that is their aesthetic appeal. Many homeowners prefer underground tanks for their low visibility. However, underground tanks are subject to a handful of placement and installation regulations, and are also designed with special features to help them remain protected and in good condition while underground. As a result, underground tanks cost significantly more to purchase and install. 

Receive regular refills and enjoy discounts when you sign up for our autofill program. We take the stress out of staying warm!